Refund Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

MONEY-BACK GUARANTEE

At zdstroke.com, we offer a 100% money-back guarantee in the following manner:

• For Training Course: 30 days money-back guarantee;
• For Coaching Service: 3 days money-back guarantee (after purchase).

Refunds can be request through our hassle-free refund request system. Log in to your account, go to orders, click order details of the order you want to refund, and use the request refund button on the order details page to submit your request.

For coaching service and session

Rescheduling of Session

If you wish to reschedule your session. You can reschedule the session at least 24 hours before the session call. A maximum of 1 reschedules per coaching service term.

If a session is missed without notifying our team and/or more than one session has been missed during the coaching service term, then student may be rescheduled for an additional fee. Some exceptions may apply only at our sole discretion.

If the session is canceled or missed by us due to some technical or another issue, the session will be rescheduled free of charge.

For Rescheduling sessions you can contact us through our coaching support page.

Cancellation of Session

If the coaching service is canceled by us due to some technical or another issue, a 100% refund will be provided.

Moreover, if we remove or suspend you for your breach of the website terms then you will not receive a refund for our service.

In a determination to accomplish user satisfaction, if there is an issue, please log into your account and contact our team through the support form.

II. UNETHICAL ORDER & CANCELLATION POLICY

• In case of any booking/order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and www.zdstroke.com will not be liable to pay any refund to you in all such cases.

III. METHODS OF PAYMENT AND REFUND

All refund will be an issue as per our refund policy. We will respond within 3 (Three) business days. We will refund your amount to the original payment method, once it has been processed.

IV. REFUND CYCLE:

The complete refund process normally takes about 5-15 working days from the date of confirmation of the refund.